Tech Support
August 22nd, 2006
I found this really interesting article recently written by David Churbuck. He is a VP of Web Marketing for Lenovo, one of the biggest manufacturers of computers in the world. It deals with the changing ways to monitor and to respond to customer feedback and complaints. It also outlines some of the challenges a vendor faces in providing first class support. It’s a long article, but worth a read if your living revolves in any way around supporting a product (particularly if it is a technical one).